Returns, Cancellation & Refund Policy

We want every order to arrive fresh and perfect. Here's how cancellations, refunds and returns work.

Cancelling your order — Cancel any time before the order goes Out for Delivery. Open Account → Orders, click the order and choose “Cancel order”. Orders that are Placed, Packed or Shipped can be cancelled directly. Once an order is Out for Delivery or Delivered it can no longer be cancelled, because it is already with the delivery partner.

Refunds for online payments — If you paid online (UPI, card, net banking or wallet) and cancel before delivery, your refund is initiated immediately to the same account you paid from. Banks typically credit it in 5–7 working days. You'll see a “Refunded” badge on the order, and we'll email you the refund reference.

Cash on Delivery orders — For COD, nothing is collected until delivery, so a cancelled COD order simply costs you nothing — there is no refund to wait for.

If a refund can't be processed automatically, your order still stays cancelled and our team contacts you within 24 working hours to complete it manually. You can also reach us any time from the Contact page.

Returns for damaged or incorrect items — As food products, items can be returned only if they arrive damaged, leaking or incorrect. Contact us within 48 hours of delivery with a photo, and we'll send a replacement or a full refund — whichever you prefer.

Refund method — All refunds go back to the original payment method. We never issue refunds to a different account or as store credit unless you specifically ask for it.